Buying Schluter Online May Void Your Warranty

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Schluter is a great company that makes great products. The only drawback some customers may experience is that Schluter products may not always be available in certain areas.

Because of this, many customers like to take to the internet and order from an online retailer.

Typically, there is nothing wrong with that but Schluter has a strict policy that only allows distributors to service certain geographic locations. For instance, we have been a Schluter dealer for years. Since we are based in Southern California, we can only sell to customers in our local territory.

If we break that agreement, we may very well lose our ability to sell Schluter products.

What many online retailers are doing is skirting the rule by purchasing from a Schluter dealer and reselling it through their website.

This affects the customer because, according to Schluter policy, all Schluter products that are sold through on online auction site like eBay or through a company that is not recognized as a dealer or distributor, voids the warranty on the product.

If you are a contractor or home owner, you need to ask yourself “is buying it online more important that having a warranty on your shower?”

According to Schluter:

Our warranty requires proof of purchase. The purchase of our products from unauthorized distributor or non-recognized dealer voids the warranty. For a list of current dealers and distributors near you, or if you are unsure whether an internet reseller has been authorized, please call Customer Service at 1-800-472-4588 or make use of the Dealer Locator available on our website here.

Further, no warranty is available or offered on any Schluter product purchased on the internet from an unauthorized reseller or web-based auction. All warranties on such products are void by said sale.

Protect yourself and your customer and make sure you purchase from a reputable source.

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One Response

  1. So I guess I am missing the point. They warrant their product, not the installation. Product claims are very,very rare.

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